Shipping & Delivery

How much does shipping cost?

We offer free shipping within mainland Spain (peninsula) on all orders.

How long does delivery take?

Orders are typically delivered within 6–12 business days, including processing time, for mainland Spain.

How long does order processing take?

Orders are usually processed within 1–2 business days before being shipped.

Do you ship to the Balearic Islands, Canary Islands, Ceuta, or Melilla?

We currently ship exclusively to mainland Spain (peninsula). Orders to the Balearic Islands, Canary Islands, Ceuta, and Melilla are not supported as part of our standard shipping service.

Delivery times and availability may vary for other destinations, and additional delays may apply where shipping is possible.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email so you can monitor your delivery.

Returns & Refunds

Can I return my order?

Yes. You have the right to return your order within 14 calendar days of receiving it, without giving a reason.

Who pays for return shipping?

Return shipping costs are generally covered by the customer, unless the item is defective, damaged, or incorrect.

How do I start a return?

1. Contact us at contact@gamevolt.es.
2. Wait for approval and return instructions.
3. Follow the instructions provided to send the item back.

When will I receive my refund?

Approved refunds are processed within 10 business days to your original payment method.

Are all items returnable?

Some items cannot be returned, such as:

• Digital products or download codes
• Used or damaged items beyond normal inspection
• Items without original packaging or missing components

Important: Returns must be authorized before being sent.

Payment

Which payment methods do you accept?

We accept secure payment methods such as:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Other methods may appear at checkout depending on availability

Contact

How can I contact support?

• Email: contact@gamevolt.es
• Phone: +34 176 143 963

Customer support is available Monday to Friday, 09:00–18:00 (CET).

About GameVolt

Who is behind GameVolt?

GameVolt is operated by Arvento Group, a company registered in the United States. Our focus is to provide products and services tailored to customers in Spain.

Company details