Shipping policy

This Shipping Policy applies to orders placed on the GameVolt store for delivery within Spain. It provides clear and transparent information about our shipping process. Please read it carefully before placing an order.

Shipping Overview

Shipping cost: Free shipping within Spain (Peninsula)

Processing time: 1–2 business days (order preparation and quality control)

Delivery time: 5–10 business days after processing (Peninsula)

Total delivery time: 6–12 business days (including processing)

Shipping method: Tracked delivery with reliable logistics partners

Shipping Coverage

We currently ship to addresses within Spain. Please note that delivery times may vary depending on the destination.

Orders delivered to mainland Spain (Peninsula) follow the standard delivery timeframe indicated above. Deliveries to other regions within Spain (such as islands, Ceuta, or Melilla) are not part of our standard service area and, where applicable, may require additional handling and transit time, resulting in longer delivery periods.

Order Processing

Orders are processed Monday through Friday.

Orders placed before 5:00 PM (CET) are typically processed the same business day.

Orders placed after 5:00 PM, on weekends, or on public holidays will be processed on the next business day.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this information to monitor the status of your delivery.

Delivery Times

Delivery times are estimates and may vary depending on factors such as carrier delays, high order volumes, destination, or external circumstances (e.g. holidays or weather conditions).

If your order has not arrived within the expected timeframe, please contact our support team for assistance.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us as soon as possible.

Email: contact@gamevolt.es

Please include the following information:

Your order number
A description of the issue
Clear photos of the damaged or incorrect item

We will review your request and offer a suitable solution, such as a replacement or refund where appropriate.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Orders can only be canceled if they have not yet been processed or shipped. Once an order has entered the processing stage, cancellation may no longer be possible.

Lost or Missing Packages

If your order has not been delivered within a reasonable timeframe, please contact our support team. We will investigate the issue with the carrier and provide assistance, which may include a replacement or refund depending on the situation.