Refund policy
This Return & Refund Policy explains the conditions and procedures for returns, exchanges, and refunds for products purchased on gamevolt.es.
Right of Withdrawal (14 Calendar Days)
In accordance with European Union consumer law, you have the right to withdraw from your purchase within 14 calendar days from the day you receive your order, without providing any reason.
To exercise this right, you must notify us within the 14-day period by contacting us at:
Return Conditions
To be eligible for a return, items must be in good condition and, where possible, returned in their original packaging.
You may inspect and handle the product as you would in a physical store. However, any excessive use beyond what is necessary to determine the nature, characteristics, and functioning of the product may affect the refund amount.
Once your return request is received, we will review and respond within a maximum of 2 business days with return instructions.
Return Process
Returns must be requested and approved before sending any items back.
After approval, we will provide return instructions and the appropriate return address if applicable.
Important: Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs in cases of voluntary returns.
If the product is defective, damaged, or incorrect, GameVolt will cover return shipping costs and offer a replacement or refund.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at contact@gamevolt.es so we can resolve the issue promptly.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
Non-Returnable Items
The following items cannot be returned:
- Digital products, downloadable content, or activation codes
- Items that have been significantly used, damaged, or altered beyond normal inspection
Exchanges
If you wish to exchange a product, we recommend returning the original item and placing a new order once the return has been approved.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be processed to your original payment method within a maximum of 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed.
Legal Compliance (Spain & EU)
This Return Policy complies with applicable consumer protection laws in Spain and the European Union, including the right of withdrawal for distance contracts.
Last Updated: January 2026
Responsible: GameVolt — Arvento Group
Registered Address:
155 N Wacker Dr Lbby
Chicago, IL 60606
USA
Contact Email: contact@gamevolt.es
