Privacy policy

1. Identity of the Controller and Contact Details

The website www.gamevolt.es (hereinafter the “Website”) is operated by GameVolt, a brand of Arvento Group, acting as the data controller responsible for the processing of your personal data.

Registered address:
Arvento Group
155 N Wacker Dr Lbby
Chicago, IL 60606
USA

Contact email: contact@gamevolt.es

For the purposes of the EU General Data Protection Regulation (GDPR), Arvento Group / GameVolt is the data controller responsible for the processing of your personal data.

2. Data Processed, Legal Bases and Purposes

Depending on how you use the Website (e.g. placing an order, using a contact form, creating an account, or interacting with cookies), GameVolt may process the following categories of personal data:

  • Identity data: first name, last name
  • Contact data: email address, postal address, phone number
  • Order and payment data: billing and shipping address, payment method, transaction details, order history, returns
  • Usage and device data: IP address, browser type, device information, pages visited, products viewed or clicked, cookies and similar technologies
  • Account data: username, encrypted password, preferences

Legal bases for processing (Art. 6 GDPR):

  • Performance of a contract (Art. 6(1)(b)): to process orders, payments, deliveries, and returns.
  • Consent (Art. 6(1)(a)): for marketing communications and non-essential cookies.
  • Legal obligation (Art. 6(1)(c)): for compliance with tax and accounting obligations.
  • Legitimate interest (Art. 6(1)(f)): to improve services, ensure security, prevent fraud, and perform analytics.

Purposes of processing:

  • Managing and fulfilling orders, payments, deliveries and returns
  • Responding to enquiries submitted via email or contact forms
  • Creating and managing customer accounts
  • Ensuring the security of transactions and preventing fraud
  • Sending information about offers, news and promotions (where consent has been given)
  • Carrying out internal statistics and analysing user behaviour to improve the Website and services

3. Accuracy of Data

You guarantee that the personal data you provide is accurate and up to date, and you agree to inform GameVolt of any changes. GameVolt will treat your data as confidential and will only use it for the purposes described in this Privacy Policy.

4. Recipients of the Data

Your personal data will primarily be processed by GameVolt and may be shared, where necessary, with the following categories of recipients for operational purposes:

  • Technical service providers: hosting providers, IT service providers, email and newsletter services
  • Logistics and shipping providers: parcel carriers for delivery and returns
  • Payment service providers: payment gateways, banks, and credit card processors

Your personal data will not be sold or rented to third parties for marketing purposes.

We may disclose personal data to competent authorities where required by law or regulation.

5. International Data Transfers

Your personal data may be transferred and processed outside the European Economic Area (EEA), including in the United States.

In such cases, appropriate safeguards are implemented in accordance with Articles 44–49 GDPR, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Other lawful transfer mechanisms ensuring an adequate level of data protection

6. Data Subject Rights

Under applicable data protection law, you have the following rights:

  • Right of access (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to erasure (Art. 17 GDPR)
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)
  • Right to object (Art. 21 GDPR)
  • Right to withdraw consent at any time (Art. 7(3) GDPR)

To exercise your rights, contact:

GameVolt – Data Protection
Email: contact@gamevolt.es

We may request additional information to verify your identity before processing your request.

7. Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected or as required by applicable law.

  • Order and invoicing data: up to 10 years (tax and legal obligations)
  • Customer account data: while the account remains active
  • Marketing data: until consent is withdrawn
  • Cookies: according to the durations defined in the Cookie Policy

8. Data Security

GameVolt implements appropriate technical and organisational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

However, no system can guarantee absolute security over the internet.

9. Cookies and Similar Technologies

The Website uses cookies and similar technologies to improve user experience, analyse traffic, and support marketing activities.

Non-essential cookies are only used with your consent. You can manage your preferences at any time via the cookie banner or your browser settings.

For more details, please refer to the Cookie Policy.

10. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of your habitual residence, place of work, or place of the alleged infringement.

Last updated: January 2026
Controller: GameVolt – Arvento Group
Contact: contact@gamevolt.es